Frequently asked questions

Is it safe to purchase products from the SMEG e-commerce website?

Yes, it is safe to purchase products from the SMEG e-commerce website. We use secure payment gateways to ensure that your personal and financial information is protected.

What is SMEG's return policy?

SMEG offers a 30-day return policy for products purchased on our e-commerce website. Please refer to our Shipping, Return & Refund Policy page for more information.

Does SMEG offer warranty on its products?

Yes, SMEG offers a warranty on all of its products. Small appliances include a one-year warranty, with an additional year if purchased online from the SMEG store. Major appliances include one-year warranty.

Does SMEG offer international shipping?

No unfortunately SMEG does not ship internationally.

How can I contact SMEG customer service?

You can contact SMEG customer service by email at customerservice@smegusa.com or by phone at 212-265-5378 or click here to send a message. Our customer service team is available Monday through Friday, 9am to 5pm EST.

Are there any promotions or discounts available on the SMEG e-commerce website?

Yes, SMEG occasionally offers promotions and discounts on its e-commerce website. Please sign up for our newsletter to receive updates on promotions and discounts.

Can I purchase replacement parts for my SMEG appliances on the e-commerce website?

Unfortunately you cannot buy parts directly from the SMEG store. However, you can contact Encompass to place an order. For phone orders, please call 844-289-7634. Encompass has also created a specialized SMEG Parts Portal, accessible at https://smeg.encompass.com/.

How do I register my SMEG product for warranty?

You can register your SMEG product for warranty by visiting our Warranty Registration page on the e-commerce website. Simply fill out the required information, including your product's serial number and purchase date, to complete the registration process.

Does SMEG offer installation services for its products?

SMEG does not offer installation services for its products. We recommend consulting with a professional installer or technician for proper installation of your SMEG appliance.

Can I purchase gift cards for the SMEG e-commerce website?

Yes, you can purchase gift cards for the SMEG e-commerce website. Gift cards are available in various denominations and can be redeemed for products on our website.

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